Deliveries & Returns
Your handmade rustic shelf delivery is just as important to us as your unique preferences. We endeavour to ship every order within the UK in no more than 3-5 business days. For deliveries to EU nations, we ask you to allow at least 3-5 business days.
After you place your order
As soon as you place an order for your custom wooden shelf with us, we’ll send you an order confirmation email which will include your unique tracking number.Tracking facilities go into effect 24 hours prior to delivery. We will need your most recent email address and mobile phone number with each order. This is important because it enables us to get all the necessary information from our couriers in regards to your delivery. Once you have provided this information, we’ll send you a notification via email and SMS which will include the delivery date and live tracking facilities – with the latter going into effect 24 hours before the delivery.Orders outside of the UK are subject to an additional fee. Please contact us to learn more. At any point, if you require further information regarding the delivery of your custom rustic shelves, we are only a phone call away on 02031512128.
Just to quickly reiterate, processing time for deliveries are as follows:
- 3-5 business days for anywhere in the UK
- 3-5 business days for select EU countries (please call or write to us so that we can let you know ahead of time if delivery can be made possible to your respective EU country)
Note: All applicable import taxes and Customs charges are to be paid by the buyer.Any delivery delays due to Customs are, unfortunately, not under our control.
What we've been up to (and you!)
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